Customer Service and After Sales Support

The Customer service is becoming an important factor for all companies to gain and maintain a competitive advantage towards competitors. In fact, companies have to be able to manage customer relationships and provide value-added services to warranty a future with success.

Companies that accept this challenge has to focus on developing an “excellent” customer service to contribute to business profitability, to retain current customers and attract new customers.

In order to do business effectively, the Customer Service will need to be fully integrated into the structure and in the business processes and have the complete vision of the client and on the client(from sales activities to knowledge/management of complaints).

M&IT Consulting has developed different customer service models, models that can be customized, for this area:

MACHINE AND DURABLE GOODS INDUSTRY: develop and make excellent its after sales services – companies that design and build plants, machines and equipment (capital goods) for other companies or to professional sectors( business to business) or equipment (automotive & white/brown/silver goods) for end consumers (business to consumer).

CONSUMER AND INDUSTRIAL PRODUCTS SECTOR: assist their customers during all the steps of the process (from choice to use/consumption of the product) – companies that produce products for other companies to be processed, assembled or employed directly in their processes (business to business) or consumer products (food, non-food, finish goods, pharma) directly for to the end consumer (business to consumer).

SERVICES SECTOR: reach an excellent customer service in all opportunities of contact and relationship – companies that provide different services (from financial services to insurance, utilities, telecommunications, retail).